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Frequently asked questions

Replacement Elements
Notification: Internet Purchased Non Prime Heat Halogen Element fire risk

Dear Valued customer,

We want to make you aware of a serious issue with Halogen elements purchased on line from vendors that offer replacement Prime Heat Halogen Elements for sale.  These elements are not UL listed and approved to operate in a Prime Heat HalCon Tunnel.  Only Prime Heat manufactured and listed elements are allowed to be used in any Prime Heat System.

If you have purchased any halogen elements from any vendor other than Prime Heat and use them in your Prime Heat System:

your UL listing is void
your insurance is void
your warranty is void
you face a high fire risk.   

These elements are manufactured in China and have experienced an explosive failure condition.
Prime Heat Halogen elements are made in the USA and cost $85.00 each

Companies on line offering these knock off elements for sale are:

TFS  Total Finishing Solutions (non OEM parts)
CAPROCK Developments Inc 
others

Herb Boekamp
PRIME HEAT, INC.